· End to End handling of Digital application production issues.
· Working in a stretch role to take forward production issues from analysis to production deployment.
· Provide the status to stakeholders and working with vendors to review the design/fix/enabling for production deployments.
· Coordinate recurring issues and ensure long term resolution through proper incident and Problem management.
· Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages.
· Proactively monitor application and pre-empt issues, ensuring minimal downtime and delivery against service levels.
· Coordinate activities among different business and technical groups.
· Work with business users, IT business and technical support teams and vendors, monitor and report on the progress of required tasks and maintain an emphasis on the early identification and, rectification of problems.
· Provide exceptional customer service that increases the current customer satisfaction levels.