Key Responsibilities of the Call Center Agent:
· Answer telephone calls courteously.
· Promptly respond to the inquiries of internal and external customers over the telephone.
· Provide information of the Organisation’s products, services and explain procedures to customers over the telephone.
· Evaluate problems of the customers and provide logical solutions.
· Communicate with customers via online chat and email.
· Working hours & Days: 8 hours a day 6 days a week.